In order to achieve the unification and coordination of all EMS activities throughout the region, AERU’s main objective is to foster constant improvements in the skillsets of its staff, in business processes, organization, technology and knowledge. In 2009 AERU was also responsible for launching 112 European Emergency Number services in Italy by strategically deploying three 1st level PSAPs within the territory. AERU selected Beta 80’s emma/iO CAD platform running on fault-tolerant ftServer systems from Stratus.